After Sales Services


Soltaro Battery cares about our customers and, as a result, we have established a dedicated team, clear procedures, and various contact points covering different regions. With more than 20 subsidiaries or local offices around the world, Soltaro Battery provides convenient service to customers.
 
All customer issues are responded to with professional feedback within 24 hours. Each request is always resolved with solutions to the customer as well as corrective actions, precautions, and suggestions as appropriate. Specific contacts, phone numbers, and instructions are all provided to help our customers obtain a trained service agent.
 
The Soltaro Battery service team is ready for your inquiry or request 24/7. We provide diversified services in multiple ways and are always looking for satisfying solutions for you.
 
From introducing and recommending products through cooperation proposals, preparation of transaction documents, logistics assistance, and on-site service response, Soltaro Battery provides full service from pre-sales through after-sales needs. With more than 20 worldwide subsidiaries and local service teams, we promise to provide professional and efficient response to all customer requests.


 
Soltaro Battery Services Team has established a local service capability in all major project marks around the world, including the UK, Germany, Japan, the Americas, China, Australia, Chile, Thailand, Mexico, and Israel. 
 
Combining our global service nwork with strong in-house capabilities located in regional Solutions Service Centers in Munich (Europe), Pleasanton (U.S.), Shanghai (Asia Pacific) and Wuxi (China), Soltaro Battery Service Team provides services covering every phase of the project lifecycle. Project services are categorized and independently presented to partners according to the specific needs of each partner category.

Shall any service support, please contact your contacting sales manager or send email to service@soltaro.cn

 

  • First Battery

    SOLTARO Battery, with multi-international capital from China, Australia and Switzerland, focus on LFP/NMC technology basic research and completed ESS R&D and production for more two decades, and our LFP battery are known for 10,000 cycles(90% DOD) superior life-span with 10 years standard quality warranty, and currently SOLTARO has built a fully integrated production line from LFP/NMC raw materials, to LFP/NMC cells, to LFP/NMC pack(BMS) and completed ESS with 1GWH annual production capacity.

    Enabled by SOLTARO's 1GWHs large scale production capacity and two decades rich R&D experiences accumulation , we're always working hard to cut the cost bottom-border for Lithium-ion battery, and in our belief, the storage market can only be booming when the Li-ion battery cost targeting the extra-limit like PV from every beginning.

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